Marci Carris is Senior Vice President for Customer Management at Sprint. She is responsible for postpaid and prepaid customer care operations, planning and delivery; call center management; collections, payment operations and fraud; customer experience improvement and call volume optimization; and call center efficiency. Her 15 years at Sprint include several executive positions in Customer Finance Services, both within the Finance and Customer Management organizations.
Before she joined Sprint in 1998, she held manager, analyst and director positions in finance, strategy, call center operations during an 11-year career with Ameritech in Chicago and Troy, Mich. Before that, she spent four years as an associate and manager with Peterson Consulting, Chicago.
Marci Carris holds two degrees from the University of Michigan - a bachelor's in business with a concentration in accounting and an MBA with a concentration in finance and strategic planning.
I think, you know, we have to think in terms of being self-aware as leaders. You know, a lot of times when you have discussions with people, with managers who are not succeeding, they're not self-aware of what is the appropriate style for this situation, for the circumstances. And I don't think th...(Full transcript available to logged in subscribers.).
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