Jonathan Klein is the Founder and Managing Partner of Topline Strategy Group. Prior to founding Topline, Klein was VP of Marketing at Promptu, a venture-backed CRM software company. He also served in senior marketing roles at Documentum and Docent. Klein also worked as a Case Leader in the Chicago office of The Boston Consulting Group, advising Fortune 500 clients in a range of industries on corporate growth.
Jon Klein holds an MBA from The Kellogg School at Northwestern University and a BS in Electrical Engineering from Cornell University.
So what do you when you have bad news? That's especially hard because you don't want them to kill the messenger, because clearly you're the messenger. When I first started consulting I actually didn't understand that and I went to people and shared bad news. What I discovered is there are just two...(Full transcript available to logged in subscribers.).
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