Brian Brault is the Founder and CEO of Pure Solutions.
Prior to founding Pure Solutions, Brault led another company, Advanced Facilities Services International for 22 years.
Brian Brault is a graduate of University of Buffalo's School of Business.
I think that very often it's just taking the little steps and writing a personal note to a customer or writing a personal handwritten note, which happens very rarely these days, to an employee to say hey, I noticed what you did, I appreciate it. Sometimes if you're more of an introvert and you're s...(Full transcript available to logged in subscribers.).
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