Jonathan Klein is the Founder and Managing Partner of Topline Strategy Group. Prior to founding Topline, Klein was VP of Marketing at Promptu, a venture-backed CRM software company. He also served in senior marketing roles at Documentum and Docent. Klein also worked as a Case Leader in the Chicago office of The Boston Consulting Group, advising Fortune 500 clients in a range of industries on corporate growth.
Jon Klein holds an MBA from The Kellogg School at Northwestern University and a BS in Electrical Engineering from Cornell University.
So, when I use the term acute pain point for a customer, I am describing a pain point that's going to cause them to open their wallets. At the end of the day, it's something they're going to pay for and it's less of the matter of how much pain they're under, although pain is important, it's the com...(Full transcript available to logged in subscribers.).
Register & Subscribe
Login