Jonathan Klein is the Founder and Managing Partner of Topline Strategy Group. Prior to founding Topline, Klein was VP of Marketing at Promptu, a venture-backed CRM software company. He also served in senior marketing roles at Documentum and Docent. Klein also worked as a Case Leader in the Chicago office of The Boston Consulting Group, advising Fortune 500 clients in a range of industries on corporate growth.
Jon Klein holds an MBA from The Kellogg School at Northwestern University and a BS in Electrical Engineering from Cornell University.
So the challenge is that if you take a pain point and you sell them something for the pain point, it doesn't automatically give you the right to sell them anything else. So, if you sell them something that's small and solves a tiny pain point, you may not ever get the chance to sell them something ...(Full transcript available to logged in subscribers.).
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