Jacob Wright is a successful entrepreneur in many realms of the hospitality industry. A serial entrepreneur who started his first business at age 18, Wright has founded and led successful businesses in the action sports, website development, real estate development, restaurant and hotel industries. He is co-founder and president of Action Companies Group, which develops, manages and owns restaurant and hotel properties. From his base in Syracuse, N.Y., Wright leads a team of 200 associates who are now focused on building leadership in the limited-service hotel segment.
I think the loyalty part is spending a lot of time with them. The vast majority of the time when I am talking with my GMs I'm talking with them about their family and work/life balance and are they happy at their job and what's going on. It is kind of a family atmosphere, I guess. It's a corporat...(Full transcript available to logged in subscribers.).
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