Bill Trenchard is currently the CEO of LiveOps, a teleservices company. Prior to LiveOps, Bill was the founder and CEO of Callcast, a call routing technology and outsourced teleservices firm that merged with LiveOps in 2003. Prior to Callcast, Bill was a managing director at idealab! where he served portfolio companies in capacities ranging from a board member to interim CEO. Bill was also the founder and CEO of Jump Networks, Inc., which was acquired by Microsoft in April 1999. Bill Trenchard has a Bachelor of Arts degree in Science Technology Studies from Cornell University.
When we're in a development process, we actually did focus groups, which were useful. On the Clockwise product, what people would, would not use, we had our fully flushed out demo with the product, and people could use it, and play with it, and that gives a lot of good feedback. But, to be honest,...(Full transcript available to logged in subscribers.).
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